Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizzafood.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), among other applicable regulations.

1. About Us

Mod Pizza is a food service business operating in the United States. You may contact us regarding any privacy-related matters using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and food ordering processes. The categories of personal information we may collect include:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in a promotion, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (for age verification and promotional purposes)
• Username and password (for account holders)
• Loyalty program information

2.2 Payment and Transaction Information

To process your food orders and payments, we collect:

• Credit card or debit card details (processed securely through third-party payment processors)
• Order history and transaction records
• Billing information
• Gift card information

We do not store full payment card numbers on our servers. Payment card data is handled by PCI-DSS-compliant third-party processors.

2.3 Usage and Behavioral Data

When you visit modpizzafood.click, we automatically collect certain information about your interactions with our website, including:

• Pages visited and time spent on each page
• Links clicked and navigation paths
• Search queries submitted on our website
• Items added to your cart or wishlist
• Order preferences and dietary selections
• Referral URLs (the website that directed you to ours)
• Exit pages

2.4 Device and Technical Information

We automatically collect technical data when you access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers and hardware model
• Screen resolution and display settings
• Time zone and language settings
• Internet service provider (ISP)

2.5 Location Information

With your permission or as part of our delivery service process, we may collect:

• General geographic location derived from your IP address
• Precise geolocation data (if you enable location services on your device)
• Delivery address details you provide when placing an order

2.6 Communications and Feedback

If you contact us directly, we may collect:

• The content of your messages, emails, or support tickets
• Customer reviews, ratings, and feedback you submit
• Survey responses
• Social media interactions with our official accounts

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity. For more detailed information about our cookie practices, please refer to Section 9 of this Privacy Policy.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (when you connect your account or interact with our social content)
• Third-party food delivery platforms and partners
• Analytics providers
• Marketing and advertising partners
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

3.1 Order Fulfillment and Service Delivery

• Processing and confirming your food orders
• Arranging delivery or pickup
• Sending order confirmation, receipts, and updates
• Managing your account and loyalty membership
• Processing returns, refunds, or adjustments

3.2 Customer Support and Communication

• Responding to your inquiries, complaints, and requests
• Providing technical support
• Sending service-related announcements and updates
• Notifying you about changes to our menu, policies, or services

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing messages based on your order history and preferences
• Administering contests, sweepstakes, and loyalty reward programs
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior patterns
• Improving our website design, functionality, and user experience
• Developing new menu items, features, and services
• Conducting internal research and business analytics
• Measuring the effectiveness of our marketing campaigns

3.5 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Verifying your identity and authenticating your account
• Monitoring and protecting the security of our systems and data
• Complying with our legal obligations related to fraud prevention

3.6 Legal Compliance

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or courts
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and interests

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering services to you. These include:

• Payment processors: To securely process your transactions
• Delivery and logistics partners: To fulfill food delivery orders
• Cloud hosting providers: To store and manage our data and website infrastructure
• Email and communication platforms: To send order confirmations and marketing communications
• Analytics providers: To help us understand website usage (e.g., Google Analytics)
• Customer support tools: To manage customer service interactions
• Marketing and advertising partners: To deliver targeted advertising campaigns

All service providers are contractually required to use your information solely for the purposes we specify and to implement appropriate security measures to protect your data.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Respond to lawful requests from law enforcement agencies
• Protect and defend our rights, property, or safety
• Protect the safety of our customers, employees, or the public
• Prevent or investigate potential wrongdoing or fraud

4.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or part of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. You have the right to withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other legitimate business purposes.

5. Data Security

Protecting your personal information is a top priority for us. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, and destruction, including:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to personal information is restricted to authorized personnel who need the information to perform their job functions.
• PCI-DSS Compliance: Payment card data is handled by processors that comply with Payment Card Industry Data Security Standards.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Password Hashing: User passwords are stored using secure hashing algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: We use firewalls and monitoring systems to detect and prevent unauthorized access to our networks.
• Data Minimization: We collect only the minimum information necessary for the purposes described in this policy.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity before processing your request and will respond within 45 days, with a possible extension of an additional 45 days if necessary.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you may exercise the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
• Account Deactivation: Request deactivation of your account and associated data.

6.3 Authorized Agent Requests

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require written proof of the agent's authorization and may verify your identity directly before processing the request.

6.4 Submitting a Privacy Request

To exercise any of your privacy rights, you may:

• Send an email to: [email protected]
• Write to us at our business address listed in Section 1

Please include your full name, email address associated with your account, and a description of your request. We will respond to verified requests within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule. In some cases, we may retain anonymized data for longer periods for statistical analysis and business improvement purposes.

8. Children's Privacy

We are committed to protecting the privacy of minors. Our website, modpizzafood.click, is not directed to children under the age of 18, and we do not knowingly collect, use, or disclose personal information from individuals under 18 years of age.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete such information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take appropriate steps to remove that information.

Users must confirm they are at least 18 years of age when creating an account or placing an order on our platform. We reserve the right to terminate accounts and refuse service to anyone who misrepresents their age.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies help us recognize you when you return to our website, remember your preferences, and improve your overall experience.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative: optout.networkadvertising.org
• Digital Advertising Alliance: optout.aboutads.info

For more detailed information about our use of cookies and tracking technologies, please refer to our Cookie Policy.

10. International Data Transfers

Mod Pizza operates primarily within the United States. However, some of our third-party service providers and technology partners may be located outside the United States or may process your personal information in other countries. If your information is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

These safeguards may include:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Data Processing Agreements with third-party providers
• Verification that receiving countries provide adequate levels of data protection

If you are located outside the United States and choose to use our services, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and online services that are not operated or controlled by Mod Pizza. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you choose to visit or use.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services. Clicking on third-party links may allow those parties to collect or share data about you.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, our website does not respond to DNT signals because there is no universally accepted standard for how websites should respond to such signals. We continue to monitor developments in this area and will update our practices if a standard is established.

California residents may also exercise their right to opt out of the sale or sharing of personal information as described in Section 6 of this Privacy Policy.

13. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, push notifications, and other marketing communications about our food offerings, special deals, new menu items, loyalty rewards, and events.

13.1 Email Marketing

If you have subscribed to our marketing emails, you can unsubscribe at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link included in any marketing email
• Sending an email to [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings

13.2 SMS and Text Messages

If you have opted in to receive SMS marketing messages, you can opt out at any time by replying "STOP" to any text message. Standard message and data rates may apply.

Please note that even after opting out of marketing communications, we may still send you transactional or service-related communications related to your orders and account.

14. How to File a Complaint

14.1 Contact Us Directly

If you have concerns or complaints about how we handle your personal information, we encourage you to contact us first so we can address your concerns:

• Email: [email protected]
• Website: modpizzafood.click

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with the appropriate data protection or consumer protection authority:

Residents of other states should consult their respective state attorney general's office or consumer protection agency for information on how to file privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date
• Send an email notification to registered users when materially significant changes are made
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. California "Shine the Light" Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information about our disclosures of personal information to third parties for those third parties' direct marketing purposes. To make such a request, please contact us at [email protected] with the subject line "Shine the Light Request." We will respond to verified requests within 30 days.

17. Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A provides Nevada residents with the right to opt out of the sale of certain personal information. If you are a Nevada resident and wish to exercise this right, please contact us at [email protected] with the subject line "Nevada Privacy Opt-Out."

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any concerns about your privacy. Our team will respond to your inquiry as promptly as possible and within any legally required timeframes.